These policies apply to all services with the EXCEPTION of Microblading. All services are subjected to CHANGE,NO SHOW, & CANCELLATION FEES, FEES are not credit towards future services.
POLICIES
LATE POLICY
CALL AHEAD
If client is running 10 mins or less late to their Appointment time-NO FEE.
If client will be more than 10 mins late they are considered a CANCELING appointment, Please refer to No Show Policy
RESCHEDULING POLICY
IN ADVANCE
CALLING
Client MUST speak to someone (Voicemails and Texts WILL NOT BE ACCEPTED), they are allowed to reschedule at least 24 hours ahead of appointment time to AVOID ANY FEES
ONLINE
A client can reschedule online on schedulicity at least 24 hours ahead of appointment time and AVOID ANY FEES
SAME DAY
CALLING ONLY, NO ONLINE RESCHEDULING ALLOWED AT THIS POINT
MUST call to reschedule, you will pay SAME DAY CHANGE FEE (50% of scheduled service)
CANCELLATION POLICY
IN ADVANCE
CALLING
MUST speak to someone (Voicemails and Texts WILL NOT BE ACCEPTED), Can cancel at least 24 hours ahead of appointment time to AVOID ANY FEES
ONLINE
Can cancel online at least 24 hours ahead of appointment time to AVOID ANY FEES
SAME DAY
CALLING ONLY
MUST call to cancel, you will pay a CANCELLATION FEE (50% of scheduled service) if calling less than 15 minutes before their appointment please refer to NO SHOW POLICY.
NO SHOW POLICY
If a client does not communicate, the client is subject to a NO SHOW FEE (100% of scheduled service) the account will be flagged and they will not be able to book again.
If card is declined, NO SHOW FEE will have to be PAID before any new appointments.
If NO Show and card is successfully charged, client profile will NOT be blocked
MICROBLADING POLICIES
For Safety reasons, Please no children under 10!
For NEW microblading appts,your card was charged a Deposit. Your balance will be due at time of appt. Cash Preferred
As of 9/1/17 Microblading does NOT include a retouch session. Microblading is a two part session and a perfecting session must be scheduled within 6-12 weeks. If you have a previous tattoo or oily skin you will require a minimum of 2, possibly 3 retouches.
By booking, You understand that you MUST cancel or reschedule YOUR APPOINTMENT 1 week in advance for microblading or you will forfeit your deposit for microblading. A text/voicemail is NOT an acceptable form of cancellation. You must call and speak to upper management to cancel a microblading appointment. Please book with Confidence. See you soon!
COURSE POLICIES
Our booking fees (deposits for your course) are non refundable . If we are notified within a week (7 days) you can apply your booking fee deposit to a future class date .
If you paid in full, you will need to give us a weeks notice for a refund and you will also be subject to a 5% merchant fee. Your kit fee and your booking fee may also be non refundable based on time of notice, and is on a case by case basis .
Please email us info@primeboudoir if you have any questions